BIO FOR RUSS SCALPONE, PH.D
BIO FOR RUSS SCALPONE, PH.D.
Russ Scalpone serves as an adjunct faculty member in the Master of Product Design and Development Management Program at Northwestern University, where he teaches Creativity and Innovation. His coursework at Northwestern led him to develop the Innovation Capability Assessment, a survey tool for assessing an organization’s capacity to innovate. After earning his doctorate in psychology, Russ began his career as a management consultant, including almost 12 years with A. T. Kearney, Inc. In 1993, he joined a client, Amoco Corporation, to become Practice Leader, Measurement & Assessment, providing organization effectiveness consulting to Amoco businesses, managing their worldwide employee survey process, and leading the team that developed their strategic score carding methodology. In 1999, Russ joined McDonald’s Corporation as Director, Organization Effectiveness and Assessment, where he managed a research project encompassing 13,000 restaurants in McDonald’s US system that revealed the “drivers” of both the McDonalds’ customer experience and the employment experience, as well as the relationship of these factors to customer loyalty and long-term revenue growth. For the past six years, he served as Corporate Director, Organizational Effectiveness & CQI for SSM Health Care, a system of 20 acute-care hospitals that was the first health care winner of the Malcolm Baldrige National Quality Award. At SSM, Russ developed and delivered the leadership and management curriculum for SSM University and led continuous quality improvement projects employing Lean and Six Sigma methodology. He currently heads his own research and consulting firm The Scalpone Group, based in St. Louis, Missouri.